SHIPPING & RETURNS
Orders
Double check your dog gear and the total amount in your cart before you complete your order—we’re unable to modify or make edits once it’s been placed.
If you need to cancel an order, you can do so within 12 hours of placing the order by clicking here
Once an order is placed, we are unable to edit the address. However, if you placed your order within the last 12 hours, you can cancel and reorder with the correct address.
RETURNS & EXCHANGES
Customers have 30 days from delivery date to request for a refund or exchange. All items must be unused in its original condition and packaging, and with tags.
All returns and exchanges are subject to an $8.99 return shipping fee.
Please note that items purchased from our clearance section are not eligible for return or exchange and are considered "Final Sale". This policy is clearly indicated on the product page. We encourage you to carefully review your order before finalizing your purchase of these items.
To start your return or exchange, please visit our return portal here and follow the instructions.
For both returns and exchanges, customers will be responsible for the cost of the prepaid return shipping label at a flat rate of $8.99. This amount will be deducted from the total refund amount.
If the product is exchanged, we will ship out the new product at no additional cost.
"Final Sale" indicates that the item is sold as-is and cannot be returned or exchanged. This designation typically applies to clearance items and is noted on the product page and during checkout.
Shipping
We currently only ship within continental USA.
Please allow 3-5 business days processing time before your order is shipped. Once shipped, your order will then take an additional 3-5 business days to arrive.Please note orders going to Hawaii and Alaska will incur a longer processing and shipping time.
Enjoy free shipping on orders over $50! For orders under $50, we charge a flat rate of $8.99 to ship within the U.S.