FAQ
General
Made To Roam is a small e-commerce business that specializes in offering only premium quality dog gear at affordable prices. We are distinguished by our utmost commitment to offering aesthetically pleasing yet functional gear for your furry friends. Located in Manhattan, NY, our women-owned and operated business is founded and run by two best friends, Theresa and Jenn.
Currently, Made To Roam products are available online only. However, we're constantly exploring opportunities to expand our reach and serve more customers. Whether it's through physical retail stores or other online platforms, we're committed to making our products conveniently accessible to every one of our customers.
For any further inquiries or assistance, don't hesitate to email us at care@madetoroam.co
Sustainability
We prioritize durability and sustainability in our products, recognizing the environmental impact of constant replacements. Our materials are engineered for longevity, from double-layered nylon to zinc alloy hardware. Each component is designed to minimize breakage, ensuring our gear lasts longer. With Made To Roam, you're making a greener choice for both your wallet and the planet.
Made To Roam's products are currently manufactured in China.
Products that are sustainable, of the highest quality, and extremely durable usually come with a high price tag. Our goal is to bring you premium and easily affordable products, without compromising on quality and design. In order to keep the prices low and affordable for our customers, we commit to minimizing mark-ups, and we source and manufacture our products in China, where they have the infrastructure and capability to produce more at a much lower cost. This allows us to price our products so that it is affordable and accessible for everyone.
Products
Our core commitment is to our customers. We want to make sure your experience is as smooth and easy as possible. MADE TO ROAM's manufacturer warranty will cover any defects in material and workmanship. Please contact us at care@madetoroam.co if you believe your MADE TO ROAM product is defective, and we would be more than happy to assist you.
To ensure the best fit, it's important to measure your pup's neck circumference accurately. If you can provide us with your pup's neck circumference, we'd be happy to assist you in selecting the right size. Additionally, you can refer to our sizing guide on Amazon or our website for more information. If you have any further questions or need assistance, please don't hesitate to reach out to us at care@madetoroam.co.
Absolutely! We're dedicated to ensuring the quality and reliability of our gear for you and your fur baby. Each product undergoes meticulous testing to guarantee durability and top-notch performance. You can trust that our gear is built to last through all your adventures. We understand the importance of providing high quality gear for your furry companions, and our dedication to excellence ensures that every item we offer meets the highest standards of quality and satisfaction.
Yes, ensuring the longevity of your dog gear is important to us. For general care, we recommend cleaning our products with mild soap and water, and air-drying.
Currently, we do not offer customization or personalization.
Yes! Our Explorer series is designed for durability, suitable for outdoor adventures with your pup and our Essential series is waterproof to make life easier on those rainy treks. Check our website or Amazon for details on specific products.