SHIPPING & RETURNS
Orders
Double check your dog gear and the total amount in your cart before you complete your order—we’re unable to modify or make edits once it’s been placed.
If you need to cancel an order, you can do so within 24 hours of placing the order by clicking here
Once an order is placed, we are unable to edit the address. However, if you placed your order within the last 24 hours, you can cancel and reorder with the correct address.
RETURNS & EXCHANGES
We’re happy to help with returns on international orders if something’s not quite right due to a manufacturing defect or if you received the wrong item. Otherwise, we’re not able to offer exchanges on international orders at this time. If you’re looking for a different item, simply return your original order and place a new one.
You’ve got 30 days from the delivery date to request a refund. To be eligible, items must be unused, in original condition with tags, and in the original packaging. Returns made after the 30-day window can’t be refunded.
To initiate a return, just send us an email at care@madetoroam.co. Please include your order number, name, item(s) you'd like to return, and reason for return.
We’ll get back to you with return instructions.
Please note: For international returns, customers are responsible for return shipping costs—unless your item arrived damaged or we made a mistake with your order.
At this time, we don’t offer exchanges on international orders—unless there’s a manufacturing defect or we sent the wrong item.
If you’d like a different item, just return the original and place a new order for the one you want.
For returns, international customers are responsible for shipping the item(s) back and covering return shipping costs—unless the return is due to a defect or an error on our end.
International Shipping
Shipping times for international orders can vary depending on your location. Deliveries generally take between 7-21 days to arrive.
Once your order ships, we’ll send you a tracking number so you can keep an eye on its journey.
Please note: It may take 5–7 business days to process your order before it ships.
Enjoy free shipping on orders over $200! For orders under $200, shipping costs will be based on your local shipping rates.